Privacy Policy – SanRaj Primium Online Shopping

SANRAJ PRIMIUM PRIVATE LIMITED ("SanRaj Primium", "Company", "We", "Us", or "Our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process, share and protect information when you access or use the SanRaj Primium website, mobile application, seller application, services and related platforms (collectively, the "Services").

By accessing, registering with, or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Applicability

This Privacy Policy applies to information collected through:

• SanRaj Primium website
• SanRaj Primium mobile application
• SanRaj Primium Seller application
• Customer and seller accounts
• Online orders and transactions
• Customer support and communications
• Referral and reward programs
• Marketing and promotional activities
• Other electronic services operated by SanRaj Primium

This Policy does not govern the privacy practices of independent third-party websites, applications, payment providers, courier partners or other services that may be accessed through our platform. Users should review the privacy policies of such third parties separately.

2. Information We Collect

Depending on how you use our Services, we may collect the following information.

2.1 Customer Information

We may collect:

• Full name
• Mobile number
• Email address
• Login credentials
• Delivery address
• Billing address
• City, State and PIN code
• Order details and order history
• Product preferences
• Reviews, ratings, comments and uploaded content
• Customer support communications
• Referral and reward information

2.2 Seller Information

For sellers, we may collect information required for registration, verification and business operations, including:

• Seller name
• Business name
• Mobile number
• Email address
• Business address
• PAN details
• GST details
• Bank account details
• Business registration information
• KYC information
• Identity and verification documents
• Product and inventory information
• Seller transaction and settlement information

We may use authorised third-party verification providers to verify seller information.

2.3 Payment Information

Payments may be processed through authorised third-party payment service providers.

We may receive transaction-related information such as:

• Transaction ID
• Payment status
• Payment method
• Order amount
• Refund status
• Settlement information

We generally do not store complete card details when payment processing is handled by authorised payment service providers.

2.4 Device and Technical Information

We may automatically collect information such as:

• IP address
• Device type
• Operating system
• Browser type
• App version
• Device identifiers
• Network information
• Log information
• Crash and diagnostic information
• Date and time of access
• Pages or screens viewed
• Features used
• Search and interaction information

2.5 Location Information

Where required for a feature and permitted by the user, we may collect location information to support services such as delivery, address selection, location-based services, fraud prevention and relevant marketplace functionality.

You may control location permissions through your device settings.

3. Information You Provide

You may provide information when you:

• Create an account
• Register as a seller
• Complete KYC
• Place an order
• Make a payment
• Add a delivery address
• Contact customer support
• Submit a review or rating
• Participate in a referral program
• Participate in offers or promotions
• Communicate with us
• Upload documents or other content

You are responsible for ensuring that information submitted by you is accurate and up to date.

4. How We Use Your Information

4.1 Account Management

To create and manage customer and seller accounts.

4.2 Orders and Delivery

To:

• Process orders
• Confirm orders
• Arrange pickup
• Arrange delivery
• Track shipments
• Process cancellations
• Process returns
• Process refunds

4.3 Payments and Settlements

To process payments, refunds, seller settlements, commissions and other financial transactions.

4.4 Seller Verification

To conduct KYC, identity verification, business verification, GST/PAN verification, bank verification, fraud checks and other compliance processes.

4.5 Customer Support

To respond to customer and seller queries, complaints, disputes and support requests.

4.6 Platform Improvement

To analyse usage, identify technical issues, improve performance, develop features and improve the overall user experience.

4.7 Personalisation

To provide relevant products, categories, offers and recommendations based on your interaction with our Services.

4.8 Marketing

With applicable permissions and subject to applicable law, we may send:

• SMS
• Email
• Push notifications
• WhatsApp communications
• Promotional offers
• Product updates
• Referral and reward notifications

You may opt out of promotional communications where applicable.

4.9 Fraud Prevention and Security

We may process information to detect and prevent:

• Fraud
• Fake accounts
• Multiple or abusive accounts
• Payment fraud
• Referral abuse
• Seller fraud
• Unauthorised transactions
• Other misuse of our Services

4.10 Legal and Regulatory Compliance

We may process and retain information where necessary to comply with applicable laws, regulations, court orders, governmental requests, tax requirements, accounting requirements and other legal obligations.

5. Referral and Reward Program

SanRaj Primium may offer referral, rewards or promotional programs.

Information relating to referrals may include:

• Referral code
• Referral link
• Referring customer
• Referred customer
• Referral activity
• Eligible order or transaction
• Reward amount
• Reward status

Rewards may be subject to eligibility conditions, verification, minimum transaction requirements and anti-fraud checks.

We reserve the right to withhold, cancel or reverse rewards associated with fraudulent, duplicate, self-referral, cancelled, refunded or otherwise ineligible transactions.

6. Sharing of Information

We may share information with appropriate third parties where necessary to provide our Services or comply with legal obligations.

These may include:

• Payment Service Providers: For payment processing, refunds and transaction verification.
• Logistics and Courier Partners: For pickup, shipment, tracking and delivery.
• KYC and Verification Providers: For seller identity, business, PAN, GST and bank verification.
• Technology and Hosting Providers: For hosting, databases, cloud services, analytics, security and technical infrastructure.
• Communication Providers: For SMS, email, WhatsApp, push notifications and other communications.
• Customer Support Providers: For handling support and service requests.
• Professional and Legal Advisors: Where reasonably necessary for business, legal, accounting or compliance purposes.
• Government and Law Enforcement Authorities: Where disclosure is required or permitted by applicable law, legal process or governmental request.

Third-party service providers receiving information from us are expected to process such information for authorised purposes and in accordance with applicable contractual and legal requirements.

7. Business Transfers

If SanRaj Primium undergoes a merger, acquisition, restructuring, investment, sale of assets or similar business transaction, relevant information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

8. Cookies and Similar Technologies

Our website and Services may use cookies, SDKs, pixels, local storage and similar technologies to:

• Maintain sessions
• Remember preferences
• Improve functionality
• Analyse usage
• Improve security
• Measure marketing performance
• Provide relevant content

You may control certain cookie settings through your browser or device.

9. Data Security

We take reasonable technical and organisational measures to protect information against unauthorised access, alteration, disclosure, misuse, loss or destruction.

Security measures may include:

• Access controls
• Authentication
• Encryption where appropriate
• Secure servers and infrastructure
• Monitoring and logging
• Security testing
• Internal access restrictions

However, no electronic transmission or storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing Services
• Maintaining accounts
• Completing transactions
• Resolving disputes
• Preventing fraud
• Meeting legal and regulatory requirements
• Maintaining financial and business records
• Enforcing agreements

When information is no longer required, we may delete, anonymise or otherwise dispose of it in accordance with applicable law and our retention practices.

11. User Rights

Subject to applicable law, users may have rights relating to their personal information, including rights to:

• Request information about personal data processed by us
• Request correction of inaccurate information
• Request deletion where legally applicable
• Withdraw consent where processing is based on consent
• Raise grievances regarding processing of personal information
• Exercise other rights available under applicable law

Requests may be subject to identity verification and applicable legal requirements.

12. Withdrawal of Consent

Where processing is based on consent, you may withdraw consent through the available account settings or by contacting us through the grievance contact details provided below.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Certain services may not be available if information necessary for providing those services is no longer available.

13. Children's Privacy

Our Services are not intended for children who are not legally permitted to use such services.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If we become aware that information has been collected inappropriately, we may take reasonable steps to delete or restrict such information as required by applicable law.

14. Third-party Links and Services

Our Services may contain links, integrations or services provided by third parties.

We are not responsible for the privacy practices, content or security of independent third-party services.

Users should review the applicable privacy policies of such third parties before providing information to them.

15. International Data Processing

Where our authorised service providers process information outside India, such processing will be carried out subject to applicable law and appropriate contractual, technical and organisational safeguards.

16. Data Accuracy

Users should ensure that the personal information provided to SanRaj Primium is accurate, complete and updated.

You may contact us to request correction of inaccurate information, subject to applicable verification requirements.

17. Account Security

You are responsible for keeping your account credentials, OTPs and other authentication information confidential.

SanRaj Primium will not ask you to disclose your password or OTP through unauthorised channels.

Please notify us immediately if you believe your account has been accessed without your permission.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements or business practices.

The updated Policy will be published on our website or application with a revised "Last Updated" date.

Your continued use of SanRaj Primium Services after an applicable update may be subject to the updated Policy, to the extent permitted by law.

19. Grievance Redressal

If you have questions, concerns or complaints regarding the processing of your personal information or this Privacy Policy, you may contact SanRaj Primium through the contact details provided on our website or application.

We will review and address grievances in accordance with applicable law.

20. Contact Information

SANRAJ PRIMIUM PRIVATE LIMITED

Email: sanrajprimium.india@gmail.com

Registered Office:
Door No. 1-54, Vasuram Thanda, Gangaram, Bijinapally, Nagarkurnool, Telangana - 509203

For privacy-related requests, please include sufficient information to help us verify your identity and understand your request.

21. Acceptance

By accessing or using SanRaj Primium Services, you acknowledge that you have read and understood this Privacy Policy and, where required by applicable law, provide consent to the processing of your personal information as described in this Policy.